Sólás collects data on staff, volunteers and service users in order to deliver the best possible service. This includes names, addresses, contact details, background and sometimes medical details and or/statements of official diagnoses. Sólás only collects essential data and we never share it with anybody outside the charity without prior authorisation. Highly sensitive information is only handled by trained, qualified staff (never volunteers or placement students).

Where the individual concerned has given permission for us to share this info with other professionals (such as local support Hubs, schools, BHSCT, social workers or volunteering organisations) the information will be sent by encrypted email to ensure privacy. Staff will try their best to anonymise individuals and use initials when sharing information between teams and with outside professionals.

We will only use your information for charity-related purposes. We will never share your information with unrelated bodies. We do not sell information to 3rd parties.

We do not keep your data longer than it’s needed. The information we hold on you is accessed by the relevant staff only while it is needed and will be destroyed as per the Retention Schedule in our Records Management Policy. Our staff operate a Clear Desk policy and all records (including archived records) are stored in locked cabinets. We may utilise your information where needed only for legal or audit purposes.